Help & support
Everything you need to get started — and what to do if something stalls.
Get started
Open iexport.app, pick a source, drop your file, choose a conversation and range, preview, and download. No account required.
Supported files
- iMessage: chat.db from iPhone backup or macOS.
- WhatsApp: .txt or .zip from Export Chat.
- Android: .xml from SMS Backup & Restore.
Known limitations
- Attachments require them to be present in the source file.
- Direct iCloud export is not supported from the browser. [CONFIRM FEATURE]
- Reactions/tapbacks depend on source support.
Contact
Email us at [LEGG INN KONTAKTADRESSE]. We usually respond within one business day.
Frequently asked questions
- Where do I find the chat.db file?
- On macOS it's at ~/Library/Messages/chat.db. From iPhone, extract via a full backup. [CONFIRM FEATURE]
- My file isn't recognized
- Check that you picked the right source (iMessage / WhatsApp / Android) and the file is a supported type: .db, .txt, .zip or .xml.
- Export stops on large conversations
- Close other browser tabs to free memory, or split into smaller date ranges.
- How do I get a refund?
- Contact us and we'll resolve it within 14 days.
- Can I use iExport on mobile?
- Yes, but large conversations run faster on a computer with more memory.